GENERAL TERMS & CONDITIONS
The online store AMMA DESIGN (amma-design.com) was created for the sole purpose of selling goods and serving its customers. This online store has been designed to be as user-friendly as possible and to meet the modern needs of each visitor.
The website amma-design.com, is the online presence of the company under the name AMMA DESIGN, located at 64 Mideia Street, Nea Ionia, Athens, Greece, with a telephone number 2102755887.
The use of the e-shop is governed by the present terms and conditions (hereinafter “Terms”), which users are requested to read carefully and comply with them during each visit and use of the e-shop. The use of the e-shop presupposes and implies unconditional acceptance of the present terms and conditions, provided that the user fills in the corresponding acceptance field, in which case the user’s express unconditional acceptance is presumed, as well as his/her legal capacity.
The Terms are governed by the provisions of Greek legislation, in particular the provisions on consumer protection, e-commerce, the protection of personal data, the protection of intellectual and industrial property rights, as applicable.
The online store amma-design.com is entitled to modify the Terms at any time without notice, but undertakes the obligation to update this text for any modification or addition.
Any invalidity of a particular Term does not invalidate the others. Any failure by amma-design.com to exercise its rights under the Terms shall not constitute a waiver of such rights.
AVAILABILITY – AUTOMATIC DISCONNECTION
The amma-design.com makes every effort to ensure the smooth operation of the e-shop and the best service to users, without being responsible for any inability of users to access it or to proceed to the execution of individual functional commands, as the functionality of the e-shop may be affected by the equipment (hardware and software) of users, communication networks, the large number of simultaneous users or other causes.
In the case where registered users do not carry out any activity for a period of 60 minutes after login (sing in) to the e-shop, an automatic logout will occur.
Amma-design.com is entitled to modify and/or temporarily or permanently interrupt all or part of the e-shop, without notice, or for reasons of maintenance or upgrading or security of the site, or for any other reason it deems necessary, informing users of the period of interruption and how to contact amma-design.com. In any case, amma-design.com is obliged to preserve the security of transactions and to provide timely and appropriate information to users whose orders or returns are in progress.
REGISTRATION IN THE E-SHOP
Transactions in the e-shop can be carried out by ordinary users and registered users of the e-shop. Registered users are users who have completed the registration process on amma-design.com in the following way:
The user enters his/her e-mail address as a personal username and sets the password he/she wishes to use, following the ready automated procedure of the e-shop.
The user must use, as a username in the e-shop, an e-mail address that he/she legally owns, or for the use of which he/she has secured the permission of the owner of the e-mail address, which is real and under his/her full and exclusive control.
In any case, the user is solely responsible for the e-mail address, which he declares and uses as an identification code (username) on the e-shop website and is obliged to compensate any damage to amma-design.com or a third party from the use of an e-mail address in violation of the above.
The identification and access codes (username/password) are strictly personal for each user and must not be disclosed to any third party.
Users are responsible for all operations carried out with their personal passwords and are obliged to immediately notify amma-design.com of any unauthorized use that may be carried out with them. Amma-design.com is not liable for any damage to the user resulting from the unauthorized or illegal use of personal passwords by third parties.
Amma-design.com is entitled at any time to terminate the provision of these services to the user and to refuse any current or future use of the e-shop, in case of violation of the above terms.
Amma-design.com reserves the right to ask users for further information to confirm the declared data or any information concerning the legitimate use of the e-mail address declared in the e-shop. In the event that the visitor/user fails to take the above actions or amma-design.com determines that the user is not the legitimate owner of the e-mail address, amma-design.com reserves the right to delete the user from the e-shop.
After the creation of the account in the e-shop of amma-design.com, its deletion is possible by submitting a request to the Customer Service of amma-design.com, according to the specific instructions provided in the relevant field.
METHODS OF PAYMENT
α) Cash on Delivery
You can pay for your order in cash upon delivery by our partner courier company (ACS Courier), at your place of business. The cost of cash on delivery is 2.50€ (including VAT 24%).
*** Cash on delivery is valid for orders up to 100€
*** Cash on delivery is valid ONLY for NON-PROMOTED PRODUCTS
b) Credit/Debit Card
Pay for your order using your credit or debit card through Alpha Bank’s secure transaction environment. The use of your credit card in our online store is completely secure. Once you have completed all the details required to place your order, you will be automatically transferred to the secure Alpha Bank site where you will be able to fill in your credit card details directly. To pay by credit card, you will need to fill in the relevant form with the exact name of the holder, the number and expiry date of your credit card, as well as the three-digit number (CVV) on the back of the card.
c) Bank deposit
Pay for your order by bank deposit to our bank accounts. Use your order code or your surname as the reason for the deposit.
Our available accounts are:
Bank: National Bank of Greece.
Account number: 15001385333
Beneficiary: PUSHAJ NERTILA
Bank: Alpha Bank
Account number: 137002002020520
Beneficiary: PUSHAJ NERTILA
d) Payment at our store
You can pay by cash or credit/debit card and pick up your order at our store (MIDEIAS 64 – NEA IONIA – ATHENS – P.O. Box 14233).
As soon as your order is ready you will be informed at the phone number you have provided and e-mail to know when you can come by to pick it up.
Pick up time: Mon-Fri: 09:00-15:00
You can pay your order electronically with the paypal service.
WAY OF SHIPPING
The receipt of your order at AMMA design can be done in 2 ways. You can either pick it up at your door or from the store in Nea Ionia. If you choose to pick up from the store, then you will not incur any shipping costs regardless of the cost of your order.
α) Pick-up from the AMMA-design store
In case you wish, you can pick up from our stores at 64 MIDEIAS Street – NEA IONIA – P.O. Box 14233
Simply choose pick-up from the store at the check-out stage in case you place your order online or ask us if you place your order by phone.
Once your order is ready you will be notified at the phone number you have provided and e-mail to know when you can stop by to pick it up.
Pickup Hours: Mon- Fri: 09:00-15:00
b) Order dispatch by courier
The dispatch of the products is made by ACS Courier (ACS Courier):
– (Delivery time 1-3 working days)
– (Delivery time 1-3 working days)
– Island destinations – 4,00 € (Delivery time 1-4 working days)
– DOMESTIC AREAS – 5,00 € (Delivery time 1-5 working days)
*In inaccessible areas the cost of transport is calculated by the courier company after entering the postal code
*The above prices exclude the products <welcome signs> from which the cost is calculated accordingly at check-out!
– SHIPPING TO CYPRUS – 9 € (Delivery time 5-12 working days)
– Morning Delivery Service the charge for this service is 3,00 € per shipment.
– Saturday Delivery Service the charge for this service is 2,50 € per shipment.
– Replacement service the charge for this service is 2.50 € per shipment.
*The above prices include VAT 24%
The delivery times of orders are from 9 am to 5 pm. In case you cannot pick up during this time, you have the option to pick up from the courier shop with the help of the delivery code that we send you via e-mail.
If, for some special reason, you require your order earlier, you can call us to see how we can modify it so that you can have it as soon as possible. We will make every effort for your convenience.
AMMA DESIGN guarantees your satisfaction with the quality of the workmanship of the product you receive. In the event that your product is delivered and you find any damage or manufacturing defect, please contact us via e-mail at email@example.com within 5 days of receipt of the product or call us at 2102755887 and our first available representative will assist you immediately.
Please understand that AMMA DESIGN cannot provide refunds or cancel orders on personalized items, except in the cases expressly stated (i.e., product damaged upon arrival, or with a manufacturing defect).
In these cases, AMMA design accepts product returns
Please note that every product you receive is certified by a quality management system throughout our production process.
In the field of printing there is always a small possibility of small scale differences in different printing materials but they are limited to minimal variations in color fidelity and brightness and this is mainly due to the different textures and behaviors of the materials (e.g. canvas , wood , porcelain, fabric etc.). We use certified printing inks and the highest quality photographic printing papers to be able to guarantee our customers the best possible result.
We constantly strive to minimize relative printing variance so that every product that reaches your hands is worthy of your expectations.
Our products are unique and created for you individually with personalization of your choice.
For this reason there is no return or resale option.
AMMA DESIGN does not interfere with the content of the texts you have chosen. This means that it is your responsibility to check the spelling before ordering. For this reason we recommend that you check the texts you have written to avoid errors.
AMMA DESIGN recognizes as a matter of major importance the issue of security of data and transactions on the Internet and therefore takes all necessary measures to ensure their security.
AMMA DESIGN protects its members from any data interception using the SSL encryption method. Customer data is not disclosed to third parties and while browsing the website it remains encrypted and therefore not visible to unauthorized third parties. Encryption applies to all stages and all transaction procedures and sending of your personal data – data from and to AMMA DESIGN such as, but not limited to, the shopping cart, the wish list, your personal page of registered user, the page for creating a registered user account (log in), the order form, during the transfer of data from and to the server of AMMA DESIGN, etc.
Also in the process of making credit card payments, your personal credit card details are not disclosed to any unauthorized service. The credit card details are not stored in any way in AMMA DESIGN’s database and all transactions are carried out directly in a secure environment of the partner bank.
The passwords used to identify you are: a) the Login Code (e-mail or username) and b) the Personal Secret Security Code (password), which each time you enter them provide you with access to your personal information in complete security.
You can change the above passwords at any time and as often as you wish. The only person who has access to your data is you through the above passwords and you are solely responsible for maintaining their secrecy and concealment from third parties. In the event of loss or leakage you must notify us immediately, otherwise our company is not responsible for the use of the secret code by an unauthorized person.
We recommend that, for security reasons, you change the above codes at regular intervals and avoid using the same and easily traceable codes, using as far as possible not only letters and numbers but also symbols for and the creation of your codes.
DATA PROTECTION POLICY
Any user can browse our online store https://amma-design.com without providing any personal information. The personal data that you provide in the amma-design.com online store are kept exclusively for purposes related to transactions with you, communication, improvement of the services provided and may not be used by third parties or provided to third parties (except where provided by law to the competent authorities only).
Collection and purpose of use of personal data
In order to carry out any transaction through our online store, you will be asked to disclose some of your personal data voluntarily. The issue of protection of your personal data is for our company a very serious matter that is treated as a top priority. Your personal data is collected by our company exclusively in the context of conducting transactions with amma-design.com and of our communication with you for the completion of your orders, your invoicing, the facilitation of deliveries, the general execution of your orders and the servicing of your requests.
When an order is placed you will be asked for your full name, the address to which the products will be shipped, your landline or mobile phone number (for communication only regarding your order and delivery if necessary) and your email address.
In case you choose to pay by credit card, the information provided to the bank (e.g. credit card number, expiry date of the card, and the three-digit security code) is registered directly on the secure page of the partner bank and is not registered in our database, thus ensuring the maximum possible level of security.
Access to personal data and Rights
If you wish, you can request at any time to be informed about your personal data held by our online store amma-design.com, their recipients, the purpose of their retention and processing, as well as their modification, correction or deletion, by sending an e-mail to firstname.lastname@example.org from the contact e-mail address you have provided, attaching a copy of your identity card. You also have the right to review the personal data we hold and, in general, to exercise any right provided for by the legislation on the protection of personal data.
The personal data that you disclose through our online store amma-design.com, either during your registration or at a later stage, are collected and used and processed in accordance with the applicable provisions on the protection of personal data.
Retention of your personal data
Personal Data Protection
We are committed to ensuring that your personal data is protected. We follow all physical, electronic and administrative procedures so as to safeguard your personal data electronically and otherwise.
We will never sell, give or exchange your personal data with third parties without your permission or if there is a legal reason for this to happen.
We will only keep your personal information for as long as necessary. Once we no longer need it we will delete it from our records in accordance with legal requirements.
The customer has, within the framework of telecommunications privacy legislation, the rights of information and objection provided for in Articles 11 to 13 of Law no. 2472/1997.
Use of data when registering in the shop – customer account
We collect personal information if you voluntarily provide it to us as part of your order, when you contact us (for example via a contact form or e-mail) or when you create a customer account in our online store.
When you order products through our online store, you have the choice of whether you want to register with us as a customer, or order without registration (as a visitor). If you want to register as a new customer, we store your collected customer data for future orders. By registering, you will be able to shop faster by logging in to your password-protected customer account, be up to date on an orders status at any time, and always have an up-to-date overview of your previous orders
During the user registration process, the user can create a personal profile by selecting a username and password of your choice. We recommend the parallel use of lower case, capital letters, numbers and symbols in the selection of the personal password “password”. Our company informs you that it has no way of knowing and under no circumstances does it store your login password. Your future login through the “login” process allows you to securely manage your personal profile, change your contact details, delivery address and change your registration email and personal passwords. The regular change of the login code “password” in combination with the responsibility to maintain secrecy and not to disclose the “username” and “password” to third parties ensures the security of your account movements and your personal data. In any case, the Company shall not be liable for the loss of these and their unauthorized use.
Data using our contact form
The data you have entered in the contact form will be used by us solely to respond to the contact as part of your request via the contact form. We will not share the information you provide on the contact form with any third parties or use it for any purpose other than responding to your request.
Your data will be deleted after your request is finally processed if you wish and deletion does not require legal storage requirements.
1. What are cookies and why does our online store use them?
Cookies are small text files that are sent to the browser used by the Customer and are stored on the Customer’s computer while the Customer is within our website. Under no circumstances do cookies contain personal information or information that would allow anyone to contact the website visitor by phone, e-mail, etc. In addition, by using cookies there is no access to documents or computer files. If you would like more information on how to manage certain types of cookies, including how to control or delete them, please visit: www.aboutcookies.org.
In addition, cookies help our website to see the performance and traffic of its website, improving its presentation and content according to the preferences of its visitors.
2. Which cookies are used?
Some or all of the cookies described below may be stored in your browser. The Customer can view and manage cookies in the browser (however, mobile browsers may not offer this visibility).
3. Of the different types of cookies that exist, our online store uses the following:
α). Absolutely necessary cookies:
Technically necessary cookies are essential for the proper functioning of the website, allowing the Customer to browse and use its functions. These cookies do not recognize the individual identity of the Customer. Without these cookies, our website cannot provide effective functionality to the User/Customer.
In addition, these cookies allow the website to remember the Customer’s choices such as font size, shopping cart, wish list, etc.
Our online store amma-design.com uses Google Analytics cookies to estimate the number of users visiting our site and mainly for statistical purposes. In addition, these cookies allow us to measure and analyse the way users navigate our Site. This information allows our website to continuously improve its services and the shopping experience of the users of the Site.
Our online store has enabled the anonymisation of Google Analytics IP addresses in accordance with the General Data Protection Regulation.
For more information, you can consult the Google Analytics privacy page: https://support.google.com/analytics/answer/6004245?hl=el&ref_topic=2919631
The Customer can enable, disable or completely delete cookies through the setting options in the browser used. However, after doing so, certain parts of the website may not function adequately.
About the server of this website
All web traffic (file transfer) between this website and your browser is encrypted and transferred via the HTTPS protocol using SSL (Secure Sockets Layer).
Links to other websites
Our website may contain links to other pages. If you are directed to a third party website by clicking on one of these links, you should be aware that our company has no control over them. Therefore, we cannot be responsible for the protection and privacy of the information you provide.
The company reserves the right to modify the services and products available through the Website, including the present terms and conditions of use, at any time and without notice. Continued use of the Website following the placement of the modifications on it constitutes acceptance of these changes.
For any question or clarification related to the products and services of the online store AMMA DESIGN , users can contact by phone at 2102755887 or by email at email@example.com